About concessions

The Victorian Government offers concessions to make essential services more affordable for low-income households and to help out with bills in times of hardship.

The concessions and benefits information provided here has:

  • A list of the essential services which offer concessions
  • An explanation of each concession available
  • A tool which can calculate whether or not you are eligible for one of these concessions.

For more information, see State Concessions and Hardship Programs – annual data reports on our Corporate DHHS website.

Or you can contact the Victorian Concessions Information Line:

Who is eligible for a concession?

Any person who holds an eligible concession card.

For most concessions, you will need to have one of the following cards:

  • Centrelink Health Care Card (cards issued in the name of a child are not eligible)
  • Centrelink Pensioner Concession Card
  • Veterans' Affairs Pensioner Concession Card
  • Veterans' Affairs Gold Card for all conditions.

Check the details for each concession to see if your card allows you to get a concession.

Note: Usually, you must be the account holder to claim a concession.

How do I get a concession card?

Concession cards are issued by the Commonwealth Government. To apply for a concession card, see

Other questions and answers

  • How do I apply for a concession from a bill?

    Most concessions are given to you as a deduction on your bill. To receive a concession, you must contact the company that bills you and provide your concession details.

    For some concessions you will need to complete an application form.

  • I have a Commonwealth Seniors Health Card, can I get concessions with this?

    The Commonwealth Seniors Health Card is not eligible for concessions on:

    • Electricity
    • Gas
    • Water
    • Council rates.

    However, it is eligible on the Pharmaceutical Benefits Sheme (PBS) prescription medicines.

  • I have a Victorian Seniors Card, can I get concessions with this?

    The Victorian Seniors Card is not eligible for concessions on:

    • Electricity
    • Gas
    • Water
    • Council rates.

    However, card holders can access discounted public transport and a wide range of discounts from participating businesses.

  • I did not know I could apply for a concession, so can I receive a backdated one?

    Generally, it is up to you to check if you can get a concession and apply for it.

    However, in some cases you may be able to receive concessions for past months:

    • Energy concessions - you may be able to receive up to 12 months of backdated concessions. Contact your electricity or gas retailer to ask about backdating
    • Council rates and water concessions - you may be able to receive up to 12 months of backdated concessions. In exceptional circumstances, such as a serious illness that prevented you from applying for a concession, you may be able to receive additional backdating. Contact your council or water corporation to discuss backdating.
  • I don't live in Victoria - can I apply for these concessions?

    The concessions that are summarised here are for Victorian residents only.

    If you live in a different state, check with your state government to find out what concessions are available to you.