Multiple and complex needs initiative

The initiative (MACNI) provides a time-limited service response for people aged 16 years of age and older who have multiple and complex needs.

Through the initiative each eligible person has a personalised care plan developed to address the person’s needs and goals. The care plan aims for stabile housing, health, wellbeing and safety, and increased social connectedness.

A care plan coordinator is appointed to support the care plan’s implementation and monitoring.

Participation in MACNI services is voluntary. A person can decide to discontinue these services at any time.

What is the aim of MACNI?

The initiative aims to provide a coordinated service response for people with multiple and complex needs:

  • To have stable housing, health, social connections and safety
  • To pursue planned and consistent therapeutic goals 
  • To provide a platform for long-term engagement in the service system.

Who is eligible

To be supported by MACNI you have to meet the eligibility criteria set out in the Human Services (Complex Needs) Act 2009.

Participants must:

  • be 16 years of age and older
  • appear to have two or more of the following - mental illness, substance use, intellectual impairment or an acquired brain injury, and
  • need and will benefit from coordinated care.

Anyone can make a referral to MACNI, for example:

  • Individuals for themselves
  • Family members or significant others
  • New and existing service providers working with the person.

What does it involve

Firstly, if you are interested, talk with your worker about MACNI eligibility and whether support is relevant to you.

Then if this type of support sounds best, you or your worker can contact MACNI to have your eligibility considered.

If you are eligible, MACNI will help you to

  • Clarify your needs
  • Work with relevant services to determine how they can best support you.

The MACNI care plan is developed to describe your support needs and how the services will help you meet your goals.

A care plan coordinator will then work with your current workers to help put the care plan in place and to monitor its progress. This way of working brings together all the service providers engaged with you and ensures a coordinated service response.

Who provides MACNI support

MACNI support is delivered by a mix of community service organisations with experience of working together to meet the needs of individuals. Services can include:

  • Aboriginal community-controlled organisations
  • Mental health services
  • Housing services
  • Drug and alcohol services
  • Disability and health services
  • Justice and correctional services.

Contact us

Contact a MACNI coordinator in your local area.  See the Locations of DHHS office in Victoria page for contact details.

More information

Support for you: How the Multiple and Complex Needs Initiative can assist you (word).

Getting it together: A guide for individuals, carers, and services on accessing the Multiple and Complex Needs Initiative (word).

For information for service providers, see Multiple and Complex Needs Initiative on our Service Providers website.