Non-mains water concession

Low-income Victorians not connected to mains water supply are eligible for a rebate on their purchase of water for domestic use.

What does this concession apply to?

Non-mains water purchased for domestic use, for example:

  • Carted water for rainwater tanks
  • Water bought via a billing agent or water cooperative
  • Water bought via an embedded network.

Who can apply for the concession?

An account holder who holds one of the following eligible cards:

  • Pensioner Concession Card
  • Health Care Card
  • Veterans' Affairs Gold Card.

How much is the concession?

Rebate amounts for 2017–18 are:

  • $117 for spending from $164 to $468.99
  • $234 for spending from $469 to $939.99
  • $351 for spending $940 or more.

How do I apply for the concession?

Application forms are available from water carters or by phoning the Concessions information line on 1800 658 521 (toll free).

Applications for each year will close on 30 June of the following year.

Applications must include copies of paid invoices or receipts.

The department will check your concession card details with Centrelink and provide the concession as a rebate.

  • How will my concession be paid?

    Concessions are paid by cheque. The cheque is made out to the concession card holder named on the application form and the invoices attached.

  • What is an embedded network?

    Embedded networks are often used to provide utility services to retirement villages and caravan parks, apartment complexes and social housing developments.

    Water is bought in bulk by the accommodation manager, and sold on to residents. The network may be entirely managed by the accommodation manager, commonly the case in caravan parks, or by a company operating the network on their behalf. Some of the larger companies providing this service include Network Energy Services, WIN Energy and Energy-ON.

  • I live in a lifestyle or retirement village – how do I apply for the concession?

    In many lifestyle or retirement villages, the village management applies for the concession on behalf of their residents.

    Participating villages will collect your concession card information when you move in, and ask for your consent to apply on your behalf. The village will apply at the end of each financial year for all eligible residents.

    Check with your village for more details.

    If your village does not apply on your behalf, you will need to submit an application along with your invoices for the year.

Contacts
Concessions information line
1800 658 521