Child and family services information, referral and support teams (Child FIRST)

Child FIRST teams are located across Victoria, each providing children, young people and families easier access to the services they need.

Each Child and Family Information, Referral and Support Team (Child FIRST) provides a central referral point to a range of community-based family services and other supports within each of the Child FIRST catchment areas.

Child FIRST links vulnerable children, young people and their families into the relevant services they need.

Factors which affect a child's safety, stability or development are:

  • Significant parenting problems that may be affecting the child's development
  • Serious family conflict, including family breakdown
  • Families under pressure due to a family member's physical or mental illness, substance abuse, disability or bereavement
  • Young, isolated and/or unsupported families
  • Significant social or economic disadvantage that may adversely impact on a child's care or development.

Use the table below to find your local Child FIRST or The Orange Door referral phone number. If you are not sure which local government area the family you are concerned about lives in, visit the Know your council website.  

For more information, see the Victorian Child FIRST catchments map (pdf), which is also available in Related resources on this page.

What is the Orange Door?

Child FIRST, as the access point for family services, is progressively transitioning to The Orange Door.

The Orange Door is the new access point for women, children and young people who are experiencing family violence, or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.

Local Government areas that have already transitioned to The Orange Door are indicated with a ^ in the following table.

For more information, visit The Orange Door website.

Local Government Area Child FIRST/The Orange Door referral number
Alpine 1800 705 211
Ararat 1300 783 341
Ballarat 1300 783 341
^Banyule 1800 319 355
Bass Coast 1800 339 100
Baw Baw 1800 339 100
^Bayside 1800 319 353
Benalla 1800 705 211
Boroondara 1300 762 125
Brimbank 1300 138 180
^Buloke 1800 290 943
Campaspe 1800 260 338
Cardinia (03) 9705 3939
*Cardinia - Aboriginal children and families (03) 9794 5973
Casey (03) 9705 3939
*Casey - Aboriginal children and families (03) 9794 5973
Central Goldfields 1800 260 338
Colac-Otway 1800 312 820
Corangamite (03) 5232 5500
^Darebin 1800 319 355
East Gippsland (03) 5152 0052
^Frankston 1800 319 353
^Gannawarra 1800 290 943
^Glen Eira 1800 319 353
Glenelg 1300 543 779
Golden Plains 1300 783 341
Greater Bendigo 1800 260 338
Greater Dandenong (03) 9705 3939
*Greater Dandenong - Aboriginal children and families (03) 9794 5973
^Greater Geelong 1800 312 820
Greater Shepparton 1300 854 944
Hepburn 1300 783 341
Hindmarsh 1800 195 114
Hobson's Bay 1300 775 160
Horsham 1800 195 114
Hume 1300 786 433
Indigo 1800 705 211
^Kingston 1800 319 353
Knox 1300 369 146
La Trobe 1800 339 100
Loddon 1800 260 338
Macedon Ranges 1800 260 338
Manningham 1300 762 125
Mansfield 1800 705 211
Maribyrnong 1300 775 160
Maroondah 1300 369 146
Melbourne 1300 775 160
Melton 1300 138 180
^Mildura 1800 290 943
Mitchell 1800 663 107
Moira 1300 854 944
Monash 1300 762 125
Moonee Valley 1300 775 160
Moorabool 1300 783 341
Moreland 1300 786 433
^Mornington Peninsula 1800 319 353
Mount Alexander 1800 260 338
Moyne 1300 543 779
Murrundindi 1800 663 107
^Nillumbik 1800 319 355 
Northern Grampians 1800 195 114
^Port Phillip 1800 319 353
Pyrenees 1300 783 341
^Queenscliff 1800 312 820
South Gippsland 1800 339 100
Southern Grampians 1300 543 779
Stonnington 1800 319 353
Strathbogie 1300 854 944
^Surf Coast 1800 312 820
^Swan Hill 1800 290 943
Towong 1800 705 211
Wangaratta 1800 705 211
Warrnambool 1300 543 779
Wellington (03) 5144 7777
West Wimmera 1800 195 114
Whitehorse 1300 762 125
^Whittlesea 1800 319 355
Wodonga 1800 705 211
Wyndham 1300 775 160
^Yarra 1800 319 355
Yarra Ranges 1300 369 146
Yarriambiak 1800 195 114

In some areas referrals about Aboriginal children and families can be made directly to an Aboriginal organisation, as indicated with a star (*) in the table.