Access to services

You must meet the criteria, as defined by the Disability Act 2006, to access services offered by disability service providers.

The Disability Act 2006 defines disability as an impairment that may be:

  • A physical, sensory or neurological
  • An acquired brain injury, which results in substantially reduced capacity in self-care, self-management, mobility or communication, and where other criteria in the act are met.

The definition of disability also includes an intellectual disability or developmental delay.

The Act changes the way people access disability services, by allowing for a simpler and more consistent system for all people with a disability.

Accessing disability services

The Act says a person with a disability, or a person on their behalf, may request services from a disability service provider. This may be this department or another disability service provider.

If a person is refused services because the service provider does not think the person has a disability, the person can:

  • Request the Secretary of this department decide whether they have a disability.
  • If the Secretary decides the person does not have a disability, the person may then ask the Victorian Civil and Administrative Tribunal to make a decision.

The Act does not change the Disability Support Register requirements for people who want to access some ongoing services, such as accommodation in group homes. These requirements are outlined in the Disability Support Register guidelines.

Access policy

The policy requirements for access to disability services are outlined in the Access policy.

There is also the Access policy implementation guide, which aims to provide a foundation for shared practice among the department and community service organisation staff.

For more information see the Access to supports on our Providers website.