We provide family support services to families with parenting challenges
We want Victorian children to have opportunities to grow up in loving, caring and stable families so they can develop into healthy, capable and happy adults.
Services available to all children and families include Maternal Child Health Nurse, kindergartens, child care, schools, general practitioners, community health centres, and hospitals.
There are a range of information and advice services available to help parents, families and carers.
Child FIRST and family services
Some families need family services support when they are experiencing difficulties that impact on their parenting and family life.
Child FIRST (Child and family information, referral and support teams) are the entry point into family services. Child FIRST teams are located across Victoria and is delivered in your local area by community service organisations.
Family services aim to promote the safety, stability and development of vulnerable children, young people and their families, from birth to 17 years of age, by providing case work service and linking families with relevant support services.
Anyone with a concern for a child or family wellbeing can make a referral to Child FIRST. Referrals can be made for vulnerable children, young people (0 to 17 years) and their families, including families with an unborn child.
Child FIRST, as the access point for family services, is progressively transitioning to The Orange Door.
What is The Orange Door?
The Orange Door is the new access point for women, children and young people who are experiencing family violence or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.
For more information, visit The Orange Door website.
Early parenting services
Early parenting services aim to provide support to parents from pregnancy to when their child is 4 years old. A range of specialist support, counselling, education and advice services are provided.
Cradle to Kinder and Aboriginal Cradle to Kinder program
The Cradle to Kinder and Aboriginal Cradle to Kinder program is an intensive ante and post-natal support service. The program is for young pregnant women under 25 years of age.
You should contact Child Protection if you have reasonable grounds for believing a child has suffered or is suffering significant harm.